How do I return an item?
Return Policy The Short Version
[NO RESTOCKING FEE ON HINKLEY DURING THIS MONTH--EXCEPT ON LIGHT POLES]
Return policy varies by brand but must products are covered by this: 10% restocking fee on Hinkley Lighting, plus return shipping on remorse returns. Damaged or defective items are replaced at no cost to you. Customized and made to order products are not returnable.
Note: Installed fixtures cannot be returned.
Damaged / Defective Merchandise
Damaged or defective items will be replaced at no cost to you. Photos are now required on ALL damaged or defective claims. Please include a photo of the problem and the box even if the box is undamaged.
If an item shows up damaged you must notify us within 7 days of receipt of your shipment. Freight orders note any signs of damage to the cartons before signing for products.
Remorse Merchandise Return
1) The fixture Must NEVER have been installed. Any signs of installation and no credit will be given.
2) Must be packed with all ORIGINAL boxes and packaging including plastic wrappings to protect the finish. If original materials are not available no credit will be given.
Return requests to Email
Return request must be requested within 30 days of receipt.
Items that are not returnable Made to order fixtures (or customized) are not returnable.
Restocking fee on returnable items is 10%. Plus return shipping. Returns must be received within 30 days of RMA issue date.
Please note large fixtures and furniture items are very expensive to ship and you will be responsible for all shipping charges.
You will receive a return authorization number from us which depending upon the manufacturer can take 1 day to 4 days. You cannot return the item without this number. Returns sent without a return authorization: no credit will be given, products will not be return or delivery refused.
No employee Lighttrends.com is allowed to waive the restocking.
No Cancellation Fees*
You may cancel your anytime without cancellation fees as long as it has not shipped. If you an item is back-ordered we generally notify you the next business day.
Parts, replacement parts, replacement glass, extra chain, bulbs, unwrapped shades are not returnable.
Limited or not returnable on large quantities, Special Orders or Project Quotations: When ordering large quantities or special orders for large projects, we suggest ordering a sample for evaluation, some manufacturers will not allow returns on large quantities.
If an item is received defective we can only replace the item or send parts. Replacements or replacement parts are shipped ground only. We are not responsible for additional fees you may incur from your installer.